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Our Shipping And Delivery Policy

General

While ordering on Goodsania, you will notice the possibility to choose from several shipping methods.
For most countries and regions, we offer free delivery service for order purchase amount of JPY 8,000 or more.
This designated amount may vary by region.
If the order amount is JPY 8,000 or less, we will contact you for shipping arrangement after your order is finalized.
Note : This threshold may vary depending on shipping destination. A few countries are not eligible for this option. Please contact us for further details.

All orders made at our shop are carefully prepared and shipped within 48 hours (except Saturdays, Sundays and Japanese holidays) after the order confirmation. As soon as the parcel is dispatched, you will receive a shipping confirmation mail (which contains important information such as tracking number).
Please be aware that delays in shipping and customs may occur. Unfortunately, we cannot be responsible for this type of delay.

Carriers

Japanese Post (Economy, Standard, Express or Airmail)

Parcels are collected by the Japanese Postal Service in our Kagawa store and delivered by your county's national Post service.

Japan Post offers 4 different services:

Economy air shipping (SAL) :

A cheap service with a wide national Post network.
Packages sent with this service have no tracking number, no insurance and no set delivery time.
Delivery usually takes about 2 to 4 weeks to Europe or North America. It can be longer depending on the period (the holiday season for instance).
For some areas, delivery can take more than a month.

Standard shipping :

With this service, delivery also usually takes about 2 to 4 weeks to Europe and North America, but parcels have a tracking number.
This shipment type is insured up to JPY6,000.

Express Mail Shipping (EMS) :

Deliveries with this service are fast and usually delivered within 4 to 6 days to Europe and North America.
EMS is insured in case of loss or damage up to JPY20,000.

Airmail :

For areas which are not covered by the SAL or EMS tariffs, parcels can be shipped with the Airmail service (ex: Caribbean Islands, etc..).

Once your parcel has been dispatched and depending on the shipping method, you will receive a tracking number (included in the shipping confirmation email).
We have a brand new tracking tool to check the delivery status in only a few steps!

Delivery issues

If you have a delivery issue, we can most likely help, so please contact us.
Send an e-mail with your order number to delivery@goodsania.com.

Delay:

For economic and standard shipments, it is possible that a package can take up to 45 days for delivery, so we can only be of help after this period of time. If you are concerned and it has not yet reached the 45 day mark, first, go to your post office and ask if a parcel is waiting for you there.
Then, if you still have not receive it, please contact us after the 45 days.
For EMS shipments, please use the related online tracking service and contact the carrier.

Damage:

If you have a product that was damaged during delivery, please e-mail us (delivery@goodsania.com) within 3 days after receiving it and include pictures of your damaged item with order number.

Mistakes:

If you believe there has been a mistake with your order, we will do all we can to remedy the problem.
Contact us and we will take care of it.

In the case of a parcel being returned to us:

If your parcel has been sent back to us by the postal or courier service (for example, due to an unknown/mistaken address or unclaimed parcel). We will message you to plan a new shipping.
If this happens, shipping costs will be based on the carriers' prices, not the regular prices on the Goodsania shop. All costs of re-shipping is to be borne by the purchaser if there is no service lapse by Goodsania (for example, unclaimed parcel at destination or incorrect address provided on order by purchaser etc).
If you request refund for a returned parcel, the refund amount will be less shipping costs and product damages (if any).

Taxes & Custom Fees

Shipping of a product from Japan may be subject to taxes and to custom fees in the country of delivery.
These supplementary costs are the customer's responsibility.
These costs include the sales tax in the country of delivery (applied to the total cost of the order), duties on the cost of products (around 6% for the European Union) and fees to carrier (from $10 to $20).
In comparison with EMS, which generally charge you right at the delivery.
We have to display the full value of your purchase on the customs label with no exceptions.

We understand that custom fees are worrying for some of you.
We hope that you are reassured by the fact that, while buying on Goodsania, you can get real Japanese original goods that you will not be able to find anywhere else, at a good value.
The following list describes EU rules for custom fees:

  1. For parcel which products total value does not exceed 22 euros, products are not subject to tax nor import duty.
  2. When this total value ranges from 22 to 150 euros, the consignee is responsible for the sales tax only.
    Beware, they apply on product and transportation total value.
  3. If order total value exceeds 150 euros, sales tax and import duty has both to be paid.

External links: Douanes Belge-Douanes Suisse-Germany, Zoll-UK customs-Canada Customs

Still have questions?
Feel free to mail us at: contact@goodsania.com

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